Welcome! We are pleased that you take the time to read these terms and conditions (the "Terms").
These Terms are important because, together with your booking confirmation email, they set out the legal terms of the Travel Services made available to you through our Service. They also include any interaction or communication you have with us through our Customer Service.
In order to use our Service, you must accept these Terms. You must also agree to these Terms to book a Travel Service. If you do not agree to these Terms, please do not use our Service or book a Travel Service.
We may change these Terms at any time, and if that happens, you will need to accept the updated Terms to continue using our Service. We recommend that you save or print a copy of these Terms.
"we", "us" or "our" refers to Traveltohotels.com, a trademark belonging to the company Cegstravel SLU, with registered office at Calle Mallorca 410, E8, Barcelona, 08013, Spain, which provides our Service; “our Group of companies” refers to us and our corporate affiliates; "our Service" refers to the provision of our websites and online applications.
"Travel Provider" means the travel provider that makes the Travel Services available to you through our Service; "Travel Services" means the travel services made available to you through our Service by the relevant Travel Providers, such as property stays; "you" refers to you, when you use our Service or make a reservation with our Service.
Please read these Terms carefully.
In addition to our Terms, other terms and conditions provided by Travel Providers, such as a property's terms and conditions ("Rules and Restrictions"), also govern your reservation.
To make a reservation, you must agree to the Rules and Restrictions of the Travel Provider you select, such as those regarding payment of amounts due, refunds, penalties, restrictions on availability and use of fares or services, etc. The applicable Rules and Restrictions are provided to you prior to making a reservation and are incorporated by reference into these Terms.
If you violate a Travel Provider's Rules and Restrictions, your reservation may be canceled and you may be denied access to the applicable Service. Additionally, you may lose the money you paid for the reservation and we or the Travel Provider may debit your account for any costs we incur or incur as a result of the violation.
We provide our Service to help you find information about and book Travel Services.
You will protect your account information and be responsible for any use of your account, whether used by you or others.
You will obtain their authorization before acting on their behalf, you will inform them of the terms governing the booking (including the Rules and Restrictions) and ensure that they accept them, you are responsible for paying any amounts due, for requesting any changes or cancellations and for all other matters related to the reservation.
To the extent reasonable, we may deny access to anyone on our Service at any time and for any reason. We may also improve and change our Service at any time.
To create an account, you must be at least 18 years old and follow the applicable instructions on our Service.
For more information on how to delete your account, please log in to our Service and follow the corresponding process. For more information about your privacy rights, including deleting or accessing your account, please see our Privacy Notice.
How we sort your search results
There are many accommodation options available through our Service, and we want your search results to be as accurate as possible. On the search results page, you'll see results in a predetermined order; However, you can select how to sort your results and use the filter options to prioritize results based on your preferences, such as price, guest ratings, or other criteria.
Basic information, such as a description of the booked Travel Services and the price, is included in the Reservation Confirmation.
We will send you a Reservation Confirmation to the email address you provide when making your reservation. If you do not receive your Reservation Confirmation within 24 hours of making your reservation, please contact us.
The price for Travel Services will be as shown on our Service, except in cases of manifest error.
Prices for Travel Services are dynamic and may change at any time. Price changes will not affect reservations already accepted, except in cases of obvious error. We display many options and strive to ensure displayed prices are accurate. We reserve the right to correct any pricing errors on our Service.
If there is a manifest error and you have made a reservation, we will give you the opportunity to keep your reservation by paying the correct price or we will cancel your reservation without penalty. We are under no obligation to make Travel Services available to you at an incorrect (lower) price, even after the Reservation Confirmation has been sent to you.
Prices displayed through our Service may include taxes or tax charges. These taxes may include amounts associated with value added tax, goods and services tax, sales tax, stay tax and other taxes of a similar nature.
Taxes or tax recovery charges are generally calculated or estimated on the prices displayed on our Service before any discounts, coupons and loyalty rewards that may be applied to your reservation, unless such discounts are considered, coupons and loyalty rewards such as a reduction in price for the purpose of calculating or estimating taxes applicable to the reservation.
You agree that, except as provided below with respect to tax obligations on amounts received from you, including handling and service fees, our company does not collect taxes to remit to the appropriate tax authorities. Tax charges for reservations made using the Pay Now option is a recovery of the estimated taxes our Company pays to the Travel Provider for taxes owed on the services it provides, for example, on the rental fee of the room. Travel Providers are responsible for remitting applicable taxes to the relevant tax authorities. The imposition of taxes and the corresponding tax rate may vary significantly depending on the jurisdiction. Actual amounts paid by our company to Suppliers may vary from tax charge amounts as they depend on tariffs, tax imposition, etc. that are in effect at the time of actual use of the services provided by the Provider.
Local sales, use or hospitality taxes apply to the amounts our company charges for the services they provide (service or handling fees) in certain jurisdictions. The actual amount charged on the services provided by our company may vary based on the rates in effect at the time the Travel Provider provides the services. In certain jurisdictions, our company is responsible for collecting and remitting local sales, use or hotel tax on the full price, including amounts we charge for our services, as well as Travel Services provided by the Supplier. travel.
In certain jurisdictions, you may be responsible for paying local taxes required by local tax authorities, such as municipal taxes, tourist taxes, etc. Our company or the Trip Provider may charge you these local taxes. Our company will inform you of any local taxes you must pay before completing your reservation, as long as the Travel Provider has notified our company of these taxes.
The amount of local taxes may change between the date of reservation and the date of stay.
Some banks and card issuing institutions impose fees for international or cross-border transactions. For example, if you make a reservation in a currency other than the local currency of our Service, your card issuing institution may charge you an international or cross-border transaction fee.
Additionally, some banks and card issuing institutions impose currency conversion fees. For example, if you make a reservation in a currency other than your credit card currency, your card issuing institution may convert the reservation amount to your credit card currency and charge you a currency exchange fee.
If you have any questions about these charges or the exchange rate applied to your reservation, please contact your bank or card-issuing institution. Our company is not involved in, nor is it responsible for, any charges associated with changes in exchange rates or charges from your card-issuing institution.
Currency conversion rates displayed on our Service are based on public sources and current exchange rates, which may vary between the time the reservation is made and the time of travel. We provide rates for informational purposes only and whilst we aim to provide correct information, our Group of companies does not guarantee the accuracy of such conversion rates as we do not control them.
We may ask you for additional information if a reservation or account shows signs of fraud, abuse, links to a government-sanctioned person or entity, or other suspicious activity.
If we determine that a reservation or account is related to fraud, abuse, suspicious activity, or a government-sanctioned person or entity, we may:
To change or cancel a reservation (with respect to the date of your accommodation, the destination, the property) you must contact us.
You do not have the automatic right to cancel or change a reservation unless permitted by the applicable Travel Provider in accordance with their Rules and Restrictions (which are provided to you before making a reservation).
Travel Providers may charge you fees for canceling (in whole or in part) or changing a reservation. These charges will be established in the Rules and restrictions of said reservation. You agree to pay any charges you incur. Please note that, in the event of a change, the price of your new agreed services will be based on the price in force at the time you ask us to make the change. This price may not be the same as when you initially booked the Travel Services. Prices tend to increase the closer to the departure date the change is made.
Please read the applicable Rules and Restrictions to find out what terms govern your reservation. For example:
If you want to cancel or change any part of a reservation and the Travel Provider allows that cancellation or change, then, in addition to any charges imposed by the Travel Provider, we may also charge you an administration fee. If this administrative fee applies, you will be notified before you agree to proceed with the change or cancellation.
We and the Travel Provider may cancel your reservation if we do not receive, when due, full payment for the reservation or any applicable cancellation or change fee, or any charge related to a reservation.
We or the Travel Provider may cancel or change a reservation for a variety of reasons, for example, if a property is overbooked due to connectivity issues or a property is closed due to environmental conditions, etc. If this happens, we will make every reasonable effort to notify you as soon as possible and give you alternative options or assistance (where possible), or a refund.
Any refund will be transferred to the payment method you used to make the original reservation. We do not have access to the refund processes of Travel Suppliers. Our charges are non-refundable unless otherwise noted during the booking process.
Some Travel Providers require a payment card or cash deposit at check-in to cover additional charges incurred during your stay. This deposit is not related to any payment the applicable company has received (as set forth in section 4, "Payment") for your reservation.
If you do not show up for the first night of your reservation, and plan to check-in for subsequent nights, please confirm this with us before your original check-in date. If you do not confirm this, your entire reservation may be cancelled. No-show refunds can only be made in accordance with the property's Rules and Restrictions.
You may not reserve more than five rooms for the same property and for the same dates of stay through our Service. If you book more than five rooms on separate reservations, we may cancel them. We may also charge you a cancellation fee and, if you paid a non-refundable deposit, you may lose it. If you wish to reserve more than five rooms, contact our Customer Service. You may be asked to sign a written contract or pay a non-refundable deposit.
The ratings displayed on our Service indicate what you can expect from the properties they rate, including (where applicable) through the local and national organizations that provide the ratings. They may differ from the standards in your country. Ratings displayed on the site do not represent or promise any particular feature or service. Additional information can be found in the " Description" or "Additional Information" section of the property details page. These guidelines are subject to change and neither our company nor our travel providers can guarantee the accuracy of any specific score displayed from time to time through our Service.
If meals are part of your stay reservation, the number of meals included depends on the number of nights of your stay. Normally, full board includes breakfast, lunch and dinner. Half board usually includes breakfast and lunch or dinner. No refunds will be made if you miss one or more meals.
We own and manage our Service and the Travel Providers provide the Travel Services to you.
To the maximum extent permitted by law, our company and our Partners will not be responsible for:
Travel Providers provide us with information that describes the Travel Services. This information includes details of the Travel Service, photos, rates and the relevant Rules and restrictions, etc. We display this information through our Service. Travel Providers are responsible for ensuring that this information is accurate, complete and up-to-date. Our company and our Partners will not be liable for any inaccuracies in information unless and only if they are directly caused by us (and this also includes property ratings which are provided for guidance only and may not be an official rating). Our company and our Partners do not guarantee the availability of specific Travel Services.
Photos and illustrations in our Service are provided solely as a guide to show you the level and type of accommodation.
To the maximum extent permitted by law, except as expressly set forth in these Terms:
The display of Travel Services through our Service is not an endorsement or recommendation of these Travel Services by our Group of companies or our Partners. Our Group of companies and our Partners disclaim, to the fullest extent permitted by law, all warranties and conditions that our Service, its servers or any email that we or our Partners send are free of viruses or other harmful components.
To the maximum extent permitted by law and subject to the limitations of these Terms, neither our Group of companies nor our Partners will be liable for any direct, indirect, punitive, special, incidental or consequential loss or damage arising from:
Whether due to negligence, contract, tort, strict liability, consumer protection laws, or any other cause, even if our company and our Partners have been informed of the possibility of these damages.
If our company or our Partners are found liable for any loss or damage under these Terms, then, to the maximum extent permitted by law, we will only be liable to you for direct damages:
In the event that any liability is determined on the part of our company or our Partners, this liability will not exceed, in total and in no case, the greater of the following amounts: (a) the cost you paid for the Services of trip in question or (b) one hundred dollars ($100.00) or its equivalent in local currency.
This limitation of liability reflects the allocation of risks between you and us. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms is determined to fail of its essential purpose. The limitations of liability provided in these Terms are for the benefit of our company and our Partners.
Any event of force majeure, including a media disruption or strike (of airlines, properties or air traffic controllers, as applicable), will result in the suspension of the obligations under these Terms that are affected. in the event of force majeure. In such case, the party affected by the force majeure event will not be liable due to the impossibility of fulfilling those obligations.
You agree to defend and hold harmless our company and our Partners, as well as any of their officers, directors, employees and agents, from and against any claim, cause of action, demand, recovery, loss, damage, fine, penalty or other costs or expenses of any kind or nature ("Losses"), including, but not limited to, reasonable legal and accounting fees, incurred by third parties as a result of:
This applies to the extent that the Losses are not caused directly by the actions of our company or our Partners, as applicable.
By submitting content to our Service, whether via email, postings or otherwise, including property reviews, photos, videos, questions, comments, suggestions, ideas or the like found in any posting (collectively, the "Publications"):
You also acknowledge and agree that our company and our Partners may choose to use the name you provide in the Posting for context (for example, using your name and hometown in a review you post), at our discretion, in a non-identifying format. These Posts may also be shared with Travel Providers.
You also grant our company the right to sue any person or entity who violates your or our company's rights in connection with the Postings.
The Postings are not confidential or proprietary.
If possible, you expressly waive any and all "moral rights" (including rights of attribution or integrity) that may subsist in your Postings. You agree that you have no objection to the publication, use, modification, deletion or exploitation of your Postings by our company, our Partners or any of our other licensors.
You are entirely responsible for the content of your Posts. You must not post or transmit to or from our Service, and you agree that any Posting you make will not include any content that:
You will be solely responsible for any damages resulting from your failure to comply with the above rules or for any other damages resulting from your submission of Postings on our Service.
We may exercise our rights over any Posting without notice, for example, using it, publishing it, displaying it, deleting it, etc.
If you post more than one review for the same property, only the most recent Posting will qualify for use.
We do not claim authorship, endorsement or affiliation for any Posting you make.
All content of our Service is protected by ©Cegstravel SLU. All rights reserved. Traveltohotels.com and the Traveltohotels.com logo are trademarks of Cegstravel SLU. Other logos and product and company names mentioned herein may be trademarks of their respective owners. We are not responsible for the content of websites operated by parties other than us.
The Google® Translate tool is available through our Service to allow you to translate content, such as user-generated reviews. The Google® Translate tool translates texts through an automated process and therefore its results may not be accurate. Use of the Google® Translate tool is at your own risk. We make no promises or representations, or warranties, about the accuracy or completeness of the translations provided by Google® Translate.
If you are aware of an infringement of our brand, please inform us by emailing support@traveltohotels.com. At this email address we only receive messages related to violations against our brand.
We respect the intellectual property rights of others and expect our suppliers, partners and users (collectively, "Users") to do so as well. Our policy prohibits users from posting materials that infringe the copyrights, trademarks or other intellectual property rights of others, and where the situation warrants, we will delete the accounts of users who repeatedly infringe.
One or more patents of ours or our company may apply to our Service and the features and services accessible through our Service. There are parts of our Service that operate under license from one or more patents. Other patents pending.
We are committed to the privacy, confidentiality and security of the personal information entrusted to us.
You may view the current Privacy Notice section, which governs your use of our Service and is incorporated by reference into these Terms, to understand our practices.
Read this section carefully. It states that all disputes must be resolved through binding arbitration or small claims court, and prevents you from bringing a class action lawsuit or similar process in court. Arbitration is necessary if your country of residence requires compliance with arbitration agreements, including. If your country of residence does not enforce arbitration agreements, the mandatory notice and resolution of dispute prior to arbitration and the prohibition on class action or representative proceedings described below will continue to apply to the fullest extent of the law.
We are committed to customer satisfaction and resolving user conflicts in a timely and efficient manner. We have a two-step dispute resolution process that includes: investigation and negotiation of your claim with our Customer Service team, and, if necessary, binding arbitration administered by an agreed arbitration tribunal. Both you and we have the right to seek relief in small claims court as an alternative to arbitration.
You and we mutually agree that all disputes arising out of or relating in any way to our Service, these Terms, our Privacy Notice, any services or products provided by us, Travel Providers or companies offering products or services to through us, any agreements with our Customer Support agents, or any representations made by us ("Claims"), will be resolved by binding arbitration and not in court, unless resolved in small claims court. This includes any Claim you bring against us, the Travel Providers, or any company offering products or services through us (which are beneficiaries of this Arbitration Agreement). This Arbitration Agreement will be binding and will include any claims brought by or against third parties, including, without limitation, your spouses, heirs, third party beneficiaries and assigns, where their underlying claims relate to your use of the Travel Services. To the extent a third-party beneficiary of these Terms brings a claim against the entities covered by these Terms, such claim shall also be subject to this Arbitration Agreement. The arbitrator shall also be responsible for determining all threshold arbitrability issues, including, but not limited to, the existence, scope or validity of the Arbitration Agreement, any defenses to arbitration, such as issues relating to whether this Arbitration Agreement can be made comply, is unconscionable or illusory, and any defense to arbitration, including, but not limited to, jurisdiction, waiver, delay, negligence or estoppel.
Notwithstanding the above arbitration provisions, you or we may bring or dispose of any claim in small claims court if the claim is within the jurisdiction of such court; provided that such court does not have the authority to hear claims as a class or representative action, or to consolidate or join the claims of other persons or parties who are in a similar proceeding. Additionally, if claims asserted in an arbitration claim are within the jurisdiction of small claims court, you or we may elect to have the claims resolved in small claims court rather than in arbitration at any time. before the arbitrator is appointed, by written notification of the election to the other party.
You and we agree that all proceedings to resolve Claims will be conducted on an individual basis and not through class actions, consolidated actions or representative actions, including, for example, the intervention of a private attorney general. The arbitrator may not consolidate more than one party's Claims and may not otherwise preside over any form of a class or representative proceeding. Additionally, you and we acknowledge that the right to a jury trial is waived.
Before commencing arbitration, you agree that you give us the opportunity to resolve the Claims by sending us written notice of the Claim and attempting to negotiate in good faith an informal resolution.
You must send, by certified mail, a written and signed Notice of Dispute ("Notice") addressed to: Calle Mallorca 410, entresuelo 8, Barcelona, 08013.
The Notice must include your name, your address, the email address you used to make the reservation, a brief description of the claim, your intended remedy, and (6) your signature.
If we are unable to resolve your claim within 90 days of sending us the Notice, you may begin the arbitration process. This process of notification and resolution of the dispute before arbitration is a requirement that must be met before initiating arbitration.
The arbitration fees and your share of the arbitrator's compensation will be governed by the applicable fees for these services. To initiate arbitration, each party will be responsible for paying court filing fees. If you can prove that the costs of arbitration will be prohibitive compared to the costs of a court proceeding, or that you would be eligible for a waiver of court fees, we will pay the portion of your filing and hearing costs related to the arbitration that the arbitrator believes is necessary so that the arbitration is not cost-prohibitive as compared to the costs of a court proceeding, regardless of the outcome of the arbitration, unless the arbitrator determines that your claim was frivolous or brought in bad faith . Either party may request that the arbitrator award payment of attorney's fees and expenses if it demonstrates that the other party presented a claim, counterclaim or defense without support in fact or law, that it did so in bad faith or for of harassment, or that the claim is frivolous, as permitted by applicable law.
Visit our help page to answer your questions or find out how you can contact us. Or write to us at:
reservations@traveltohotels.com
Our failure or delay in enforcing any provision of these Terms does not waive our right to enforce that provision or any other provision of these Terms in the future.
If any provision (or part of the provision) of these Terms is determined by a court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision (or part of the provision) will be deemed, if necessary, provision) is not part of these Terms agreed with you. In such case, the validity and enforceability of the other provisions will not be affected.
These Terms constitute the entire agreement between you and us regarding our Service. They supersede all prior or contemporaneous communications (whether electronic, oral or written) between you and us regarding our Service.
We may, and you may not, assign, subcontract or delegate any rights, duties or obligations under these Terms.
Except as expressly provided in these Terms, we do not intend any part of these Terms to be enforceable against any person who is not a party to these Terms. No third-party consent will be required for the waiver, modification or termination of any part of these Terms. These Terms do not grant any rights under applicable laws or regulations regarding the rights of third parties to enforce any part of these Terms.
Any provision of these Terms that expressly or by its nature imposes obligations beyond the conclusion or termination of these Terms will survive such conclusion or termination.
Travel agent: Cegstravel SLU. is a registered travel agent in Spain:
License Number: CIAN-297507-2