1. Data Controller

Responsible for the Treatment: Cegstravel SLU

Postal address: Calle Mallorca 410 mezzanine 8, Barcelona, 08013

Telephone: 644681814

Email: reserva@traveltohotels.com

2. Treatments

Traveltohotels.com only processes the personal data indicated below.

3. Data collected through the website and contact us service

Purpose: Answer requests for information and contact sent through emails and contact forms and chat service on the website, improving our services through the analysis of the browsing habits of the visitor to our website.

Conservation: The personal data of the interested party will be kept until deletion is requested by the interested party and in any case for a maximum period of five years.

Legitimation: Consent of the Interested Party and legitimate interest for the information related to the user's browsing habits.

Recipients: The communication of personal data is not planned except in cases established by a legal obligation.

Methods of obtaining: The personal data we process have been obtained from the interested party.

The categories of data processed are the following:

• Identification data
• Contact information
• User IP and browser data

No specially protected data is processed.

4. Clients and Reservations

Purpose:

• We will process your data for the purpose of managing the requested reservation and customer management.
• Preparation of a commercial profile to send you information adapted to your tastes and interests about our products and services, activities, promotions and news.
• Send you information of interest about hotel stays and complementary products or services.
• We will process your data for the purpose of prevention and fight against fraud so that repeated cancellations, non-payments or previous fraud attempts could generate additional payment requirements, special rates or even the denial or impossibility of making a reservation.
• We will process your data in order to offer you rates and payment conditions adjusted to your reservation history.
• We will process your data in order to offer you the possibility of issuing opinions and evaluations about our services and your hotel stays.

Conservation: The data will be kept for 5 years. (Art. 1964 of the Civil Code).

Recipients: The data obtained will be communicated in the following cases.

• To the banking entities or entities responsible for the payment method chosen by the client.
• To the Wholesaler on whose behalf the contracted reservation is made.
• To the hotels in which you have made your reservation.
• To third parties with whom you have contracted complementary products or services (transport, excursions, tickets for shows, etc.)
• To the AEAT in compliance with the obligations of the immediate VAT information supply system (SII).
• In those cases, in which current legislation so establishes.
• If your reservation is made for hotels located outside the European Union, you must be aware that said reservation involves the international transfer of your data to companies and entities located in said country that are necessary for the execution of your reservation or contract.

Methods of obtaining: The personal data we process has been obtained from the interested party.

The categories of data processed are the following:

• Identification data
• Contact information
• Collection data

No specially protected data is processed.

5. Email List Subscribers

Purpose:

• Send you information of interest about hotel stays, cruises and complementary products or services.
• Preparation of a commercial profile to send you information adapted to your tastes and interests about our products and services, activities, promotions and news.

Conservation: The personal data of the interested party will be kept until deletion is requested by the interested party.

Legitimation: Consent of the Interested Party.

Recipients: The communication of personal data is not planned except in cases established by a legal obligation.

Methods of obtaining: The personal data we process has been obtained from the interested party.

The categories of data processed are the following:

• Identification data
• Contact information

No specially protected data is processed.

6. Suppliers

Purpose: Supplier management.

Conservation: The data will be kept for 5 years. (Art. 1964 of the Civil Code).

Legitimation: Execution of the contract signed with the supplier.

Recipients: The communication of personal data is not planned except in cases established by a legal obligation.

Methods of obtaining: The personal data we process has been obtained from the interested party.

The categories of data processed are the following:

• Identification data
• Contact information
• Goods and services supplied by the supplier

No specially protected data is processed.

7. User Registration

Purpose: Create a user profile to make and register reservations on the website and manage the discounts, offers and loyalty system according to the customer's reservation history.

Conservation: The personal data of the interested party will be kept until deletion is requested by the interested party and in any case for a maximum period of five years.

Legitimation: Consent of the Interested Party.

Recipients: The communication of personal data is not planned except in cases established by a legal obligation.

Methods of obtaining: The personal data we process has been obtained from the interested party.

The categories of data processed are the following:

• Identification data
• Contact information

No specially protected data is processed.

8. Online Advertising and Retargeting

Purpose: Show you information about editorial news, commercial communications and promotions tailored to your interests, tastes, purchasing habits and/or browsing habits.

Conservation: The personal data of the interested party will be kept until the deletion is requested by the interested party and in any case for a maximum period of five years from the last interaction of the user.

Legitimation: Consent of the interested party expressed in the acceptance of cookies for behavioral advertising or marketing and/or acceptance of boxes in data collection forms, for the receipt of commercial information (Art. 6.1.a Rgpd).

Recipients: Your data may be shared with social networks and web pages where the advertisements contracted by our entity are published (e.g. Facebook, Instagram, LinkedIn or Google Ads).

Methods of obtaining: The personal data we process has been obtained from the interested party. If you wish to revoke your consent to stop seeing this type of advertising, you can notify us by email at reserva@traveltohotels.com and modify your consent preferences to avoid the installation of advertising or marketing cookies.

The categories of data processed are the following:

• Contact information (email and/or telephone)

No specially protected data is processed.

9. Rights of the Interested Party

• You have the right to obtain confirmation as to whether we are processing personal data that concerns you.
• Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
• In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.
• In certain circumstances and for reasons related to their particular situation, interested parties may object to the processing of their data. In these cases, your data will not be processed except for legitimate reasons or the exercise or defense of possible claims.
• In certain circumstances, you will have the right to receive the personal data that concerns you in a structured, commonly used and machine-readable format.